Jentla recognizes that IT Managers need more than just software or support to be cost efficient and in control of their CMS. A CMS infrastructure based on Jentla solutions will not only meet customer application needs today, but will be an ideal platform well into the future.
In addition to high quality software and tools, a Jentla subscription includes access to knowledge and technical expertise. All of these features of a Jentla Subscription help Jentla customers to architect, manage and operate a much more efficient, high performing, scalable and secure infrastructure.
A Jentla Subscription
A Jentla subscription allows customers to leverage Jentla's position in the Joomla community with full time developers working on the Joomla core. Jentla combines industry and community innovation with Jentla platform products aligning customer and partner road maps. This enables customers to deploy the more manageable and lower cost CMS that is demanded of them. Therefore all Jentla subscriptions:
- Deliver the latest enterprise software, including security and bug fixes and enhancements
- Maximize ROI by incorporating new features without compromising stability
- Enable supported solutions as a direct result of Jentla's vendor relationships leading to certifications for Joomla extensions (coming in Q4 2010)
- Give the customer the ability to influence technology and industry innovation through Jentla's community contributions and partner ecosystem - we listen to our customers!
Jentla is always working to improve the Jentla customer experience. The Helpdesk provides one central area for you to access the knowledge made available to you, engage with Jentla and learn how to use Jentla solutions most effectively. As a subscriber, you gain access to:
- Integrated experience in locating and consuming available knowledge and engaging with Jentla
- Rich content supporting you in planning, deploying and operating your IT
- Subscription management
- Support ticketing and reporting
- Software downloads
Included with your subscription
With a Jentla subscription, you have access to an around-the-clock helpdesk of the most experienced, motivated, and knowledgeable Joomla support engineers. This expertise can virtually extend your in-house expertise to help you deploy with confidence. With a Jentla subscription you are entitled to:
- Unlimited incidents
- Available 24x7 around the world
- Not limited to issue resolution, we're here to help you avoiding issues from the start
- Unmatched technical expertise of our engineers
Download the full Jentla Support Subscription Agreement.
